Shipping Policy

USPS provides the most affordable shipping option for our customers. We offer USPS First Class, Priority, and First Class International options at check out. For a higher fee we also offer UPS GROUND, UPS 3 day select, and UPS 2nd Day Air for US domestic orders or DHL Express for international orders.

US SHIPPING

Free First Class USA shipping on orders $75+. Discount is automatically applied at checkout and it is only valid for customers based in the US.  Free shipping only includes ground standard shipping. For orders over $100, we recommend choosing another shipping option with signature. If you select our free shipping option, your package will be left either at the door or mailbox by the carrier. We will not be responsible for any loss or misplaced packages if the tracking information is marked as delivered. 

We process shipment within the first 24-48 hours your order is placed. During sales, shipping may be delayed by a few days.  Please note we do not ship on the weekends or US federal holidays. (Christmas Eve *December 24th* and New Year's Eve *December 31st* also count as holidays since all shipping carriers operate on a limited schedule).

Priority/Express orders are fulfilled within 24 hours during our regular business hours (Monday-Friday between 10AM and 5PM). If the order is placed after 3pm, it will be processed and picked up the following business day. If the order is placed on a Friday after 3PM, it will be processed and picked up the Monday or Tuesday after. Please allow 2-6 business days from time of purchase for your goods to be shipped and delivered.

Once the order is shipped, the buyer assumes all responsibility for tracking their package. Please contact the carrier provided in your tracking information for any changes and or any delays. We’re able to assist with filing a loss claim with packages that have delayed over 10-15 business days. Please contact us for assistance.

Disclaimer: It is the buyer's responsibility to provide us with the correct shipping address. Once we ship your order out and we provide a tracking number, we can no longer modify the address or intercept the package. If a package is marked/tracked as "Delivered"and the wrong address was provided, Fanm Djanm will not process a refund for that package. The buyer assumes responsibility for return shipping costs, which will be subtracted from any refund owed.

Shipping notification simply means that the carrier was electronically notified by Fanm Djanm to expect your package for mailing. This does not indicate receipt by the carrier or the actual mailing date of the package. Delivery status information is provided if/when available. Information is updated periodically, but there may be occasional delays. Please check again later. 

NOTE: THE DELIVERY TIME ON THE TRACKING PAGE VIA USPS IS AN ESTIMATION. THIS IS THE CARRIER’S BEST GUESS AT WHEN THE ORDER WILL ARRIVE VIA THE SELECTED SERVICE. WE CANNOT GUARANTEE THE EXACT DATE PACKAGES WILL BE DELIVERED. 


INTERNATIONAL SHIPPING

By purchasing our products, you agree to the following:

You are fully responsible for the tracking of your items once it leaves Fanm Djanm's offices and you're provided with a tracking number.

If you live outside of the USA and US territories, you may be subject to import and duty fees.

Please note: Depending on your location, the carrier may not keep the tracking information updated. It is the customer's responsibility to check with their local postal services to see if their items have arrived to any country outside of the United States. Once the package leaves the offices of Fanm Djanm, and the customer is provided with a tracking number, Fanm Djanm no longer has control of the the item. If any item is marked as "delivered", Fanm Djanm will not process a refund for the item. If a package is returned to Fanm Djanm because it was marked as "unclaimed", Fanm Djanm will process a refund (minus the shipping costs) for the item(s). 

Unclaimed mail: If an item is returned to us because it is unclaimed, the buyer assumes responsibility for return shipping costs, which will be subtracted from any refund owed. 

Disclaimer: It is the buyer's responsibility to provide us with the correct shipping address. Once we ship your order out, and we provide a tracking number, we can no longer modify the address. The buyer assumes responsibility for return shipping costs, which will be subtracted from any refund owed. If a package is tracked as "Delivered", Fanm Djanm will not process a refund for that package. 

Please note: If a package is marked as "undeliverable" and/or "unclaimed" and is returned to Fanm Djanm, we will automatically process the customer a full refund, minus the cost of shipping. We will not re-send the package.

Please allow up to 2-5 business days for your order to be processed, and additional two weeks for your order to be delivered. Most orders are delivered before then, but we like to be safe!

Customs Duty and import VAT: basics

Customs Duty and import VAT: basics

If you’re ordering goods online for your own personal use, it’s important to be aware that tax and duty may be charged on top of the purchase price at the point of delivery. What’s due depends on the type of goods and where they come from.  

If you buy goods online from outside the EU for delivery to the UK, you’ll have to pay Customs Duty (if over £120 value) and Import VAT (if over £18) on top of the purchase price (including duties), though Customs Duty is waived if the amount of the calculated duty payable is £7 or less. Please note there is also an £8 Parcel Force Fee for collecting the Import VAT.  

Unclaimed mail: If an item is returned to us because it is unclaimed, the buyer assumes responsibility for return shipping costs, which will be subtracted from any refund owed. 

Disclaimer: It is the buyer's responsibility to provide us with the correct shipping address. Once we ship your order out, and we provide a tracking number, we can no longer modify the address. The buyer assumes responsibility for return shipping costs, which will be subtracted from any refund owed.