RETURN POLICY
We have a 30-day return policy, which means you have 30 days after receiving your item to request a refund or exchange. Your refund will be returned to your original method of payment minus shipping, handling, and other charges where applicable. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
Customers are responsible for the cost of their return. You can choose to either ship the product yourself using your preferred carrier or pay for a prepaid label via our returns portal.
If you decide to use a carrier of your choice, we ask that you send us an email with tracking information so we can ensure the arrival of your return. Upon receipt of your return, we will issue a refund.
Damages and issues
Please inspect your order upon delivery and contact us within five business days if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on final sale items, gift boxes, or gift cards.
For international orders, Fanm Djanm does not provide refunds or exchanges in order to help our carbon footprint as a small business.
INITIATE A RETURN:
You can always contact us for any return question at HELLO@fanmdjanm.com.
