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FREE LOCAL PICK UP AVAILABLE IN AUSTIN by appointment only!

FREE SHIPPING ON US ORDERS $75or more More info

ABOUT US

Fanm Djanm, which means “strong woman” in Haitian Kreyol, was founded in 2014 as a collection of eight headwraps, which Paola Mathé sold directly from her apartment on weekends.  Today, Fanm Djanm has transformed into a headwrap collection and lifestyle brand that creates sustainably, focuses on community and serves to both empower and inspire women to live boldly.Keeping those guiding values to the forefront - sustainability, community, and empowered inspiration - we are proudly zero-waste, choosing to create high-quality, handcrafted accessories which elevate your wardrobe and call your closet home. Centering cultural musings and thoughtful design we believe in collaboration, honoring the maker, staying imaginative and remaining open to creative possibility. 

The Team 

 Since relocating to Austin, Texas our team has grown into an energetic unit of five. We laugh, we dream, we think and we create. We dig art and culture, are inspired by light and textiles, and know fashion is a celebration of self.  We’re looking to grow with the right people who bring enthusiasm and passion towards their skillset. Submit your materials to be considered to join a fun environment that values collaboration.

Learn more

POSITIONS

CUSTOMER EXPERIENCE COORDINATOR

Who You Are

We are looking for a creative and self motivated individual to join our team as a Customer Service Coordinator at Fanm Djanm. This candidate should be organized, personable, and provide customers superior hospitality and support. The ideal candidate will have strong writing skills with an ability to maintain brand voice, possess a willingness to learn, take initiative and make decisions proactively.  We’re looking for someone who commits to the highest standards of integrity, works well under pressure, both autonomously and as part of a team, and brings enthusiasm.  The individual will be responsible for completing all online order fulfillments, performing quality control of  inventory, and will work closely with our Ecommerce Manager. 

Please note, candidates must be local to the Austin, TX area.

Duties and Responsibilities

Responsibilities include but are not limited to:

- Processing customer returns accurately and efficiently

- Fulfilling online orders

- Scheduling order pickups with shipping carriers

- Staying up to date with cutting edge customer checkout experience by attending online workshops

- Providing customer feedback, document complaints and forward escalations to the Ecommerce manager. 

- Assisting internal team with all e-commerce data entry responsibilities

- Anticipating client needs by staying up-to-date on all Fanm Djanm products and updates (sustainability, production, events, etc.) 

- Creating customer lists based on spending trends, locations, VIP status, and other relevant groupings

- Creating email templates as necessary

- Implementing customer service improvement strategies that enhance customer retention 

- Monitoring online orders & return flow 

- Researching and stay up to date with new ways to improve customer online experience

- Managing the stock levels of packaging and related shipping items

- Providing up to date information about current product inventory to customers 

- Communicating, resolve, and mitigate future shipping issues with shipping carriers

-Some folding and packaging when need

- Assisting in-store customers

Schedule and Pay

Schedule : TBD (some weekends)

Job Type: Full-Time (30hrs)

Pay: $16 -$18

Benefits

Employee Discount

Paid Time-off and Holidays

Health and Dental Insurance

DATA ANALYST INTERN

Who You Are

We are looking for a creative and self motivated individual to join our team as a Data Analyst Intern at Fanm Djanm. This candidate should be organized, personable, and enjoy deep dive analytics and insight. The ideal candidate will be effective at collating lists of data and interpreting output to provide an unrivaled customer experience. If you take initiative and can effectively communicate data trends thereby understanding our customers better than anyone else, we’d love to hear from you. We’re looking for someone who commits to the highest standards of integrity, works well under pressure, both autonomously and as part of a team, and brings enthusiasm.  You’ll be at the center of a broad range of data and information. Insights drawn will be integral to driving customer acquisition and retention and on metrics to convey areas of improvement. This role works closely with both our Creative Director and Ecommerce Manager. 

Please note, candidates must be local to the Austin, TX area.

Duties and Responsibilities

Responsibilities include but are not limited to:

-Working with the Creative Director and Ecommerce Manager to identify opportunities for improvement 

- Compiling and creating reports for internal teams and/or external clients 

- Collaborating with team members to collect and analyze data 

- Structuring large data sets to find usable information 

- Effectively communicating recommendations and findings in presentations or reports

- Identify, analyze and interpret trends or patterns in complex data sets

Schedule and Pay

Schedule : Flexible

Job Type: Paid Internship

Pay: TBD

Benefits

Employee discount

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