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FREE LOCAL PICK UP AVAILABLE IN AUSTIN by appointment only!

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WE ARE HIRING Apply here

ABOUT US

Fanm Djanm, which means “strong woman” in Haitian Kreyol, was founded in 2014 as a collection of eight headwraps, which Paola Mathé sold directly from her apartment on weekends.  Today, Fanm Djanm has transformed into a headwrap collection and lifestyle brand that creates sustainably, focuses on community and serves to both empower and inspire women to live boldly.Keeping those guiding values to the forefront - sustainability, community, and empowered inspiration - we are proudly zero-waste, choosing to create high-quality, handcrafted accessories which elevate your wardrobe and call your closet home. Centering cultural musings and thoughtful design we believe in collaboration, honoring the maker, staying imaginative and remaining open to creative possibility. 

The Team 

 Since relocating to Austin, Texas our team has grown into an energetic unit of five. We laugh, we dream, we think and we create. We dig art and culture, are inspired by light and textiles, and know fashion is a celebration of self.  We’re looking to grow with the right people who bring enthusiasm and passion towards their skillset. Submit your materials to be considered to join a fun environment that values collaboration.

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POSITIONS

CUSTOMER EXPERIENCE COORDINATOR

Who You Are

We are looking for a creative and self motivated individual to join our team as a Customer Service Coordinator at Fanm Djanm. This candidate should be organized, personable, and provide customers superior hospitality and support. The ideal candidate will have strong writing skills with an ability to maintain brand voice, possess a willingness to learn, take initiative and make decisions proactively.  We’re looking for someone who commits to the highest standards of integrity, works well under pressure, both autonomously and as part of a team, and brings enthusiasm.  The individual will be responsible for completing all online order fulfillments, performing quality control of  inventory, and will work closely with our Ecommerce Manager. 

Please note, candidates must be local to the Austin, TX area.

Duties and Responsibilities

Responsibilities include but are not limited to:

- Processing customer returns accurately and efficiently

- Fulfilling online orders

- Scheduling order pickups with shipping carriers

- Staying up to date with cutting edge customer checkout experience by attending online workshops

- Providing customer feedback, document complaints and forward escalations to the Ecommerce manager. 

- Assisting internal team with all e-commerce data entry responsibilities

- Anticipating client needs by staying up-to-date on all Fanm Djanm products and updates (sustainability, production, events, etc.) 

- Creating customer lists based on spending trends, locations, VIP status, and other relevant groupings

- Creating email templates as necessary

- Implementing customer service improvement strategies that enhance customer retention 

- Monitoring online orders & return flow 

- Researching and stay up to date with new ways to improve customer online experience

- Managing the stock levels of packaging and related shipping items

- Providing up to date information about current product inventory to customers 

- Communicating, resolve, and mitigate future shipping issues with shipping carriers

-Some folding and packaging when need

- Assisting in-store customers

Schedule and Pay

Schedule : TBD (some weekends)

Job Type: Full-Time (30hrs)

Pay: $16 -$20 (based on experience)

Benefits

Employee Discount

Paid Time-off and Holidays

Health and Dental Insurance

PACKAGING ASSOCIATE

Who You Are

We are looking for a creative and self motivated individual to join our team as a Packaging Associate at Fanm Djanm. This candidate should be organized, personable, and have an eye for details surrounding quality assurance. The ideal candidate will be effective at packaging items and preparing them for shipment. Candidates should be open to transporting inventory between our warehouse and storefront . We’re looking for someone who commits to the highest standards of integrity, works well under pressure, both autonomously and as part of a team, and brings enthusiasm.  This role works closely with both our Creative Director and Ecommerce Manager. 

Please note, candidates must be local to the Austin, TX area.

Duties and Responsibilities

Responsibilities include but are not limited to:

-  Supporting Ecommerce Manager with folding, packaging, and shipping merchandise

- Maintaining accurate inventory counts and projections 

- Transporting merchandise between warehouse storage and store front

-  Examining and inspecting materials and products to ensure packaging specifications are met. 

- Recording product, packaging and other order information 

Schedule and Pay

Schedule : Flexible

Job Type: Part-Time

Pay: TBD

Benefits

Employee discount

SOCIAL MEDIA COORDINATOR

Who You Are

Strong writing skills

The ability to maintain brand voice

3+ years of experience as a Social Media Specialist or similar experience (internship or full-time)

Excellent knowledge of Facebook, Twitter,Pinterest, Instagram, TicTok, Youtube  and social media best practices

Ability to build an online community and monitor brand mentions, FAQs, and create social connections.

Good understanding of social media KPIs

Familiarity with graphic design and publishing (Photoshop, Illustrator, & InDesign)

Excellent team player with multitasking, communication, and time-management skills

Critical thinker and problem-solving skills

Should be a self-starter and have a keen ability to work on multiple projects with multiple cross-functional partners and teams

Must be consumer-obsessed, eager to engage with our audience on a daily basis with a fundamental interest in community and trends

Must be organized and highly detail-oriented, double-checking work with unprompted follow-through

Should demonstrate a passion for the fashion industry

Experience working at innovative, fast-paced startups or an indie brand is a plus

Team player, and self-motivated, and always proactive versus reactive

Duties and Responsibilities

Responsibilities include but are not limited to:

- Create and schedule posts on Instagram, Twitter, TikTok, Youtube, Pinterest and Facebook.

- Pitch and develop captivating, fun, and inventive content for social.

- Create social media content at live events and productions

- Research new trends in social media and propose innovative campaigns

- Developing, implementing and managing our social media calendar & strategy

- Creating, editing, and sharing engaging content daily (e.g. original text, photos, videos, and news)

- Staying up to date with the latest social media best practices and technologies

- Writing excellent copy for social posts communicate our brand to followers while responding to queries and customer reviews in a timely manner

- Attending external events as needed

- Defining social media KPIs and measuring the success of each social media campaign & account

- Communicating with influencers via social media to create a strong network

- Social Media Ad Campaigns

- Driving to each location for content

- Manage all brand social channels including Instagram, Facebook, YouTube, Pinterest, TikTok and Twitter

- Works closely with the Creative Director to collaborate on needs for Instagram account including writing captions, posting to stories, community management, asset development and partnership content

- Work closely with Creative team on planning daily/weekly/monthly social content calendar across brand social channels

- Works closely with Creative team to create unique Instagram Content

- Proactively and reactively responds to customer inquiries on social platforms to ensure clients requests are received and executed upon in a timely manner and in accordance with our guidelines

- Build out TikTok, YouTube strategy for the brand in close partnership with Executive team

- Develop best-in-class process and system for customer responses

- Partners with the team to identify and cultivate brand ambassadors, expand community of advocates and influencer outreach

- Monitors global news and current events and how it relates to and effects brand social channels and content

- Working with social insights tools to keep a close eye on content, constantly aware of what is performing (or what is not) and continuing to optimize

- Create Monthly recap reports to be shared with Executive team of overall social performance

- Work closely with team to measure success of influencer partnership

Schedule and Pay

Schedule : TBD some weekends

Job Type: Part- time

Pay: TBD

Benefits

Employee Discount

CUSTOMER SERVICE/RETAIL ASSOCIATE

Who You Are

We are looking for a self motivated individual to join our team as a Customer Service/ Retail Associate at Fanm Djanm. This candidate should be organized, personable, and provide customers superior hospitality and support. The ideal candidate will have strong writing skills with an ability to maintain brand voice, possess a willingness to learn, take initiative and make decisions proactively.  We’re looking for someone who commits to the highest standards of integrity, works well under pressure, both autonomously and as part of a team, and brings enthusiasm. The individual will be responsible for providing one-of-a-kind customer service through direct and detailed interaction with customers.

Please note, candidates must be local to the Austin, TX area.

Duties and Responsibilities

Responsibilities include but are not limited to:

- Provide best in-class customer care and elevated experience.

- Process Point Of Sale purchases

- Help maintain organization, cleanliness and inventory levels of the store.

- Develop meaningful customer connections.

- Deliver a positive, personalized experience one customer at a time.

-Perform additional, sometimes specialized duties as required by business needs including, but not limited to, packaging, fulfillment, and assisting with photoshoots and events.

Schedule and Pay

Schedule : TBD (some weekends)

Job Type: Full-Time and Part-time

Pay: $14 -$16

Benefits

Employee Discount

Flexible schedule

PRODUCTION ASSISTANT

Who You Are

Qualifications

- Excellent knowledge of Google Docs, Google Sheets and Google Slides

- Expert level communication skills, both written, verbal/on the telephone

-Proven time management and organizational skills and a fantastic ability to pay attention to detail in a fast-paced, multitasking environment

-Strong organizational, analytical and interpersonal skills as well as a professional demeanor while communicating effectively with all levels of management

-Expert in working both in a team environment and independently

Demonstrated characteristics of a self-starter

-You are resourceful and creative, find ways around problems, you like to learn

-Proven ability to take initiative and think and plan ahead

-Great teammate – upbeat, hardworking and personable, and outgoing

-The willingness to perform a wide variety of tasks required to meet the daily demands of the business

-Technically savvy professional with some media or technology background

Please note, candidates must be local to the Austin, TX area.

Duties and Responsibilities

Responsibilities include but are not limited to:

-You'd be working directly under creative director

-Coordinating shoots

-Booking of freelance crew members

-Maintain shoot schedule

-Act as a runner distributing messages or items within film crew and cast

-Perform administrative work (making phone calls, paperwork etc.)

-Undertake errands as assigned

-Inputting creatively and helping the shape the stories we tell

-Coordinate executive communications, including taking calls, responding to emails and interfacing with clients

-Prepare internal and external documents for team members and partners

-Schedule meetings and appointments and manage travel itineraries

-Willing to travel and work weekends when needed.

-Ensure equipment is charged and properly stored before and after every shoot.

-Operate and maintain proper levels and calibration of cameras, recorders and other production equipment.

-Able to lift 50 lbs

Schedule Pay

Schedule : TBD (some weekends)

Job Type: Part-time (10-15 hrs/week)

Pay: $15

Benefits

Employee Discount

Flexible schedule

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