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FREE LOCAL PICK UP AVAILABLE IN AUSTIN by appointment only!

FREE SHIPPING ON US ORDERS $75or more More info

WE ARE HIRING Apply here

ABOUT US

Fanm Djanm, which means “strong woman” in Haitian Kreyol, was founded in 2014 as a collection of eight headwraps, which Paola Mathé sold directly from her apartment on weekends.  Today, Fanm Djanm has transformed into a headwrap collection and lifestyle brand that creates sustainably, focuses on community and serves to both empower and inspire women to live boldly.Keeping those guiding values to the forefront - sustainability, community, and empowered inspiration - we are proudly zero-waste, choosing to create high-quality, handcrafted accessories which elevate your wardrobe and call your closet home. Centering cultural musings and thoughtful design we believe in collaboration, honoring the maker, staying imaginative and remaining open to creative possibility. 

The Team 

 Since relocating to Austin, Texas our team has grown into an energetic unit of five. We laugh, we dream, we think and we create. We dig art and culture, are inspired by light and textiles, and know fashion is a celebration of self.  We’re looking to grow with the right people who bring enthusiasm and passion towards their skillset. Submit your materials to be considered to join a fun environment that values collaboration.

Learn more

POSITIONS

PACKAGING ASSOCIATE

Who You Are

We are looking for a creative and self motivated individual to join our team as a Packaging Associate at Fanm Djanm. This candidate should be organized, personable, and have an eye for details surrounding quality assurance. The ideal candidate will be effective at packaging items and preparing them for shipment. Candidates should be open to transporting inventory between our warehouse and storefront . We’re looking for someone who commits to the highest standards of integrity, works well under pressure, both autonomously and as part of a team, and brings enthusiasm.  This role works closely with both our Creative Director and Ecommerce Manager. 

Please note, candidates must be local to the Austin, TX area.

Duties and Responsibilities

Responsibilities include but are not limited to:

-  Supporting Ecommerce Manager with folding, packaging, and shipping merchandise

- Maintaining accurate inventory counts and projections 

-  Examining and inspecting materials and products to ensure packaging specifications are met. 

- Recording product, packaging and other order information 

- Assisting in-store customers when needed

Schedule and Pay

Schedule : Flexible

Job Type: Part-Time

Pay: TBD

Benefits

Employee discount

CUSTOMER EXPERIENCE COORDINATOR

Who You Are

We are looking for a creative and self motivated individual to join our team as a Customer Service Coordinator at Fanm Djanm. This candidate should be organized, personable, and provide customers superior hospitality and support. The ideal candidate will have strong writing skills with an ability to maintain brand voice, possess a willingness to learn, take initiative and make decisions proactively.  We’re looking for someone who commits to the highest standards of integrity, works well under pressure, both autonomously and as part of a team, and brings enthusiasm.  The individual will be responsible for completing all online order fulfillments, performing quality control of  inventory, and will work closely with our Ecommerce Manager. 

Please note, candidates must be local to the Austin, TX area.

Duties and Responsibilities

Responsibilities include but are not limited to:

- Processing customer returns accurately and efficiently

- Fulfilling online orders

- Scheduling order pickups with shipping carriers

- Staying up to date with cutting edge customer checkout experience by attending online workshops

- Providing customer feedback, document complaints and forward escalations to the Ecommerce manager. 

- Assisting internal team with all e-commerce data entry responsibilities

- Anticipating client needs by staying up-to-date on all Fanm Djanm products and updates (sustainability, production, events, etc.) 

- Creating customer lists based on spending trends, locations, VIP status, and other relevant groupings

- Creating email templates as necessary

- Implementing customer service improvement strategies that enhance customer retention 

- Monitoring online orders & return flow 

- Researching and stay up to date with new ways to improve customer online experience

- Managing the stock levels of packaging and related shipping items

- Providing up to date information about current product inventory to customers 

- Communicating, resolve, and mitigate future shipping issues with shipping carriers

-Some folding and packaging when need

- Assisting in-store customers

Schedule and Pay

Schedule : TBD (some weekends)

Job Type: Full-Time (30hrs)

Pay: $16 -$20 (based on experience)

Benefits

Employee Discount

Paid Time-off and Holidays

Health and Dental Insurance

CUSTOMER SERVICE/RETAIL ASSOCIATE

Who You Are

We are looking for a self motivated individual to join our team as a Customer Service/ Retail Associate at Fanm Djanm. This candidate should be organized, personable, and provide customers superior hospitality and support. The ideal candidate will have strong writing skills with an ability to maintain brand voice, possess a willingness to learn, take initiative and make decisions proactively.  We’re looking for someone who commits to the highest standards of integrity, works well under pressure, both autonomously and as part of a team, and brings enthusiasm. The individual will be responsible for providing one-of-a-kind customer service through direct and detailed interaction with customers.

Please note, candidates must be local to the Austin, TX area.

Duties and Responsibilities

Responsibilities include but are not limited to:

- Provide best in-class customer care and elevated experience.

- Process Point Of Sale purchases

- Help maintain organization, cleanliness and inventory levels of the store.

- Develop meaningful customer connections.

- Deliver a positive, personalized experience one customer at a time.

-Perform additional, sometimes specialized duties as required by business needs including, but not limited to, packaging, fulfillment, and assisting with photoshoots and events.

Schedule and Pay

Schedule : TBD (some weekends)

Job Type: Full-Time and Part-time

Pay: $14 -$16

Benefits

Employee Discount

Flexible schedule

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